Family Support

Standing Beside Families Every Step of the Way

We know that when a loved one moves into supported living, it can be both a positive step towards independence and a difficult transition for families. At InnoGenn, we don’t just support the individual — we also support the families who stand alongside them.

We believe families should feel informed, reassured, and involved throughout the journey. Our approach is built on partnership, transparency, and care, so you always know your loved one is safe, happy, and supported.

How We Support Families

1. Open and Honest Communication

  • Each family has a dedicated point of contact for quick responses.

  • We provide regular updates on progress, achievements, and wellbeing.

  • Families are encouraged to share their views and raise concerns openly.

2. Involvement in Care Planning

  • We value family knowledge and input when developing person-centred care plans.

  • You are invited to attend planning meetings and reviews.

  • Together, we make sure support is not only professional but also personal.

3. Practical Support and Guidance

  • Assistance with understanding funding, placements, and transitions.

  • Advice on accessing additional services such as health, education, or therapy.

  • Guidance during challenging times, ensuring families feel supported, not alone.

4. Staying Connected

  • Flexible visiting arrangements to keep families connected.

  • Support for meaningful family time, whether at home or in the community.

  • Celebrations of milestones and achievements shared with loved ones.

Why

Families

Trust Us!

  1. Safety and Security – robust safeguarding practices, with families reassured their loved one is protected.

  2. Trained, Compassionate Staff – skilled in supporting people with complex needs, always delivering with dignity and respect.

  3. Balanced Approach – promoting independence for individuals while maintaining strong family bonds.

  4. Proven Outcomes – many families have seen loved ones thrive in confidence, skills, and wellbeing through our support.

Contact Our Family Support Team

If you’d like to know more about how we support families, or if you are considering supported living for a loved one, please get in touch:

Email: Familysupport@innogennhealthcare.com
Phone: 07564 693945
Office Hours: Monday – Friday, 9:00am – 5:00pm

You don’t have to make this journey alone — we’re here to support both you and your loved one every step of the way.

Our Commitment to Families

Our commitment to families is rooted in both compassion and partnership. We will always treat you with respect and value the vital role you play in your loved one’s life, while ensuring that your voice is heard throughout their journey. You can rely on us for clear, prompt, and honest communication, giving you confidence that your loved one is safe, supported, and thriving. With high-quality, person-centred care at the heart of what we do, we work collaboratively with families, local authorities, and professionals to achieve the very best outcomes — creating stability, promoting independence, and building brighter futures together.